Our shipping policy
THE UNSCENTED COMPANY can take up to three business days to confirm the availability of the merchandise desired and to request further verification of the transaction by contacting the cardholder's bank or the cardholder himself. Once the transaction has been successfully processed, the customer will receive confirmation via email and the order will be dispatched according to the following conditions:
|0 kg - 8 kg||$10.00 CAD|
|8 kg +||$20.00 CAD|
Canada - Free shipping on orders > $95
|0 kg - 1.134 kg||$10.00 CAD|
|1.135 kg - 2.268 kg||$13.00 CAD|
|2.269 kg - 3.402 kg||$16.50 CAD|
|3.403 kg - 4.536 kg||$19.50 CAD|
|4.537 kg - 5.67 kg||$22.50 CAD|
|5.68 kg - 6.804 kg||$25.00 CAD|
|6.805 kg - 7.938 kg||$26.50 CAD|
|7.939 kg - 9.072 kg||$31.50 CAD|
|9.073 kg - 10.206 kg||$34.50 CAD|
|10.207 kg - 30 kg||$38.50 CAD|
For Quebec and Ontario orders, please allow 1 - 3 days for delivery. For the rest of Canada, please allow 2 - 5 days for delivery. For United States orders, please allow 4 - 5 business days for delivery.
Canadian orders will be shipped by UPS or Canada Post.
United States orders will be shipped by UPS.
Once merchandise has been shipped, the customer will receive confirmation via email with the necessary information, including any applicable tracking numbers.
Remote and airstage locations
Unfortunately, we cannot offer free shipping over 95$ for remote or airstage locations. If you are from a remote or airstage location and would like to receive a shipping quote, please contact customer service: firstname.lastname@example.org and we'd be happy to help you.
Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping*
Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9.
Our exchange & return policy
Products purchased online and shipped are final sales. For various reasons and quality and integrity issues, we do not accept exchanges or returns.
Damaged products or order errors
For each situation mentioned as below or other, you have up to 5 days from the moment you received the package to contact our customer service at 1-855-933- 1555 x 1, or kindly email us at email@example.com to obtain an exchange or a return.
- Damaged item
- Lost order
- Order error*
*Order error by your part : Shipping costs on returns are the responsibility of the user and are not refundable.
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please contact our customer service as soon as possible. Ways to contact customer care and hours of availability here.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it.
Your satisfaction is our priority. If you’re not satisfied by our products, please contact our customer service and we will reply to you within 1-2 business days.