Refund policy

Our exchange & return policy

Products purchased online and shipped are final sales. For various reasons and quality and integrity issues, we do not accept exchanges or returns.

Damaged products or order errors

For each situation mentioned as below or other, you have up to 5 days from the moment you received the package to contact our customer service at 1-855-933- 1555 x 1, or kindly email us at hello@unscentedco.com to obtain an exchange or a return.

• Damaged item
• Lost order
• Order error*

*Order error by your part : Shipping costs on returns are the responsibility of the user and are not refundable.

Cancellations

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please contact our customer service as soon as possible. Ways to contact customer care and hours of availability here. Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it.

Insatisfaction

Your satisfaction is our priority. If you’re not satisfied by our products, please contact our customer service and we will reply to you within 1-2 business days.